TERMS AND CONDITIONS
Please ensure that you have read and agree to our terms and conditions prior to placing an order with us. Many thanks.
All designs and handmade creations on this website are the copyright of Whimsical Wishes. No copying or reproduction is permitted in any form. The images are property of Whimsical Wishes unless otherwise stated. In the event of our images/products being featured in promotional material we respectfully request that we are credited for this. If you have any queries please do not hesitate to contact us.
PLACING AN ORDER FOR STATIONERY, BOUQUETS OR LARGE QUANTITIES
If you would like to place an order for our handmade stationery, decorations or bouquets, a 50% non refundable deposit is required. This can be paid by BACS or PayPal.
The remaining 50% balance is due on completion of your order prior to shipping or collection. Once payment has been received/cleared, we will send you an email and receipt for your records.
Upon receiving your order for handmade wedding or event stationery, we will request that you send over to us the information and wording that you require to be on/inside your invitations, RSVP’s and any other information cards. This will need to be received by a certain date which will be agreed, failure to have the information to us by the date required may result in a delay in your items being made. We will then send you a digital proof using the information you send us, which we will need you to check very carefully to ensure that all the information, grammar and spelling is correct, you will also need to approve the layout. This gives us chance to make sure that you are completely happy with it and also gives an opportunity for changes to be made prior to printing. Once approval of the proof has been granted your invitations will be created for you according to this. Should any changes be needed after you have approved the proof then the responsibility lies with the customer and would be subject to a charge if printing has already taken place.
If you require an item personalising, you will need to send over to us your names or wording. Please ensure that all spelling, grammar, dates etc. are correct as the item will be produced according to your instructions, if any changes are needed after you have approved the information, this would be subject to a charge.
In the event that you make a cancellation, the 50% deposit/booking fee is non refundable. If you cancel once the order is well under way or completed then further charges will be made up to the full amount, depending on the time frame. I only accept cancellations in writing.
In the unlikely event I am unable to complete your order due to unforeseen circumstances then a full refund would be issued. I would also try to find you an alternative solution should you so wish. This has never happened to date as we strive to deliver the best possible service for our customers.
Please note that many of our products contain small parts, for example, gems, buttons etc and are for decorative use only, they are not suitable for small children and should not be used as a toy. Every care is taken to produce them to a high standard and to adhere components well; however these could become loose and cause a choking hazard, so care should be taken if using them around children. Whimsical Wishes accepts no liability for misuse.
REFUNDS AND EXCHANGES
Every care is taken to make your items to a very high standard and we endeavour to use materials of the highest quality. We create everything with a great deal of care and attention to detail. Making sure our customers are happy is of paramount importance to us, so please do contact us as soon as possible in the unlikely event of there being a problem with your order. It is the customer’s responsibility to check goods upon receipt and to report any fault as soon as possible. Claims of faults will not be accepted after a period of 5 working days has passed. Due to the handmade nature of our products they can be fragile and should be handled with care.